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Exchange and Guarantee Policy

Exchange and guarantee policy.

    1. The time to make a change in BODY FIT S.A.S, is 15 days after the date of delivery of the product.
    2. The analysis and approval of the change has a waiting time of 5 business days.
    3. Products to which some type of discount has been applied are not subject to changes.
    4. BODY FIT S.A.S in no case makes the refund of money, the changes must be for other garments.
    5. The additional costs generated by the change are borne by the customer.
    6. Our products have a 60-day warranty period against manufacturing defects.
    7. BODYFIT shows the colors and patterns of all their garments in the closest way to reality , however the color that you see on the screen will be subject to variations according to the configuration or lighting of your devices; For this reason, it is not possible to guarantee that the tones you see on your monitor will be true to life.
    8. Damage caused to garments due to misuse and normal wear of the garment due to use, will not be subject to warranty.
    9. The garments for which a guarantee is requested will go to a committee which will have 7 business days to respond to the guarantee.
    10. The garments will only be exchanged for garments from the collection to which they belong.
    11. To request the guarantee and / or exchange, you must present the original invoice at the point of sale where you bought the product, if you do not have the invoice, you must wait 7 additional business days.
    12. The product must be in the same condition in which it was sold, it must not have stains or odors.
    13. All requests for changes and / or guarantees to BODY FIT SAS, will be made under the terms and according to the rules established in Title III, Chapter I in Law 1480 of 2011 - Consumer Protection Statute and Decree 735 from 2013.

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